MONTHWINNER

DREAM HOLIDAY DRAW – FREQUENTLY ASKED QUESTIONS

Please see our registration page and our Terms and Conditions for information about entering the draw.

If you have a query and can’t find the answer on this page or in our DHD Terms and Conditions, please email us on gsycheshireinfo@suremail.gg

(a response will be issued during office hours)

Q:    I have made a payment but I haven’t received an acknowledgement?

A:    We do not acknowledge individual payments as they are received.

All payments received by the cut-off of the 20^th of the month will be entered in that month’s draw.

If you have provided an email address on your registration you should receive an email to confirm you are in the draw: the email is usually sent on the Thursday before the draw, which is on the last Friday of the month.

Q:    Do you need to know if payment is being made from an account in a different name to my entrant name?

Yes, also if the account is a joint account where one surname is different – this will help us to match your payment to your registration – please email us (see above)

Q:    Do I need to tell you if I change my address or other personal details (surname/email address)?

A:    Yes, please email us with your new address/other personal details that have
changed so that we can update our records.

You do not need to change your Ticket Ref – see next question.

Q:    Do I need to change my Ticket Ref (Identification Number) on my standing order payment if I change my address?

A:    You can continue to use your existing Ticket Ref if you change address – we will still use it to match your payment to your registration (we match the bank account name and Ticket Ref from the narrative on our bank statement to the entrant name and Ticket Ref in our registration database).

Please email us (see above) with your new address so that we can update our records.

Q:    Why am I not receiving the monthly email to say that I am in the draw?                  

A:    The cut-off for payments to be entered into each draw is the 20^th of the month so if we have received your money by that date you should be in the draw.

The email to all entrants who are in that month’s draw is issued on the Thursday before the draw, which is on the last Friday in the month.

The email is sent using a mailing list format.  It might be received into your Junk or Spam Inboxes so please check there as well.

Please email us on (see above) if you want to check that we have your correct email address.

Q:    How do I stop paying?

A:    We do not have any control over your payments:

1. i) If paying by standing order you can cancel the standing order yourself if you have access to internet banking, otherwise you should send your bank a written instruction to cancel the standing order.
2. ii) If paying by PayPal you should go into your PayPal account to cancel the payment.  Please see PayPal guidance below on how to cancel a PayPal subscription or recurring payment:
3. Go to paypal.co.uk and log in to your account.
4. Click ‘Profile.’
5. Click ‘My preapproved payments’ under ‘Financial Information.’ (Don’t see this step? Follow the alternative set of instructions below.)
6. Select the merchant whose agreement you want to cancel and click ‘Cancel.’
7. Click ‘Cancel Profile’ to confirm your request.

Or

1. Go to paypal.co.uk and log in to your account.
2. Click ‘Profile’ near the top of the page.
3. Select ‘My money’.
4. In the ‘My preapproved payments’ section, click ‘Update’.
5. Select the merchant whose agreement you want to cancel and click ‘Cancel.’
6. Click ‘Cancel Profile’ to confirm your request.

Q:    Why has my PayPal payment not been taken / payments have been suspended?

A:    If PayPal is unable to take your payment on the due date that may be because the card you have linked to your PayPal account has expired.  PayPal will try and take the payment five days later.

If payment is still not able to be taken, PayPal may try again in another five days, but if that attempt also fails then payments will be suspended.

If payment is suspended you will need to set up a new recurring payment profile to continue paying by PayPal.  Please use the following link to access the payment options page:

https://guernseycheshirehome.org/payment/

Please remember to quote your Ticket Ref when setting up the new profile.

You do not need to re-register as we have all your details.

Q:    How do you use my personal data?

A:    Please see our General Privacy Notice which explains the basis on which we process personal data/information.

Where we only hold your data in relation to your entry in our Dream Holiday Draw, then we will only use that data to contact you in relation to our Dream Holiday Draw and not for any other purpose.

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